Refund policy
Return and Refund Policy
At MORE.MU, operated by RAM STRATIDZHI EOOD, we want you to have a positive shopping experience.
Right of Withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days of receiving your order, subject to applicable law and exceptions.
To exercise your right of withdrawal, please contact us at more.mu.shop@gmail.com and include your order number.
Returns
Please contact us before returning an item so we can provide the appropriate instructions.
Products should be returned in accordance with applicable consumer protection laws. Any hygiene-related exceptions apply only where legally permitted, including the relevant conditions for sealed goods.
Refunds
Once a returned item has been received and assessed, we will inform you of the refund process. Approved refunds will be issued using the original payment method, subject to applicable law.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please email more.mu.shop@gmail.com with your order number and photographs of the issue.
Return Shipping Costs
Responsibility for return shipping costs will be determined in accordance with applicable law and the circumstances of the return.
Contact Information
RAM STRATIDZHI EOOD
Osamska 5, Bulgaria
Email: more.mu.shop@gmail.com